Privacy Policy

At doctor now, we take the privacy and security of your personal information seriously. We understand how important it is for our users to trust that their data is protected, and we are committed to maintaining the highest standards of privacy and transparency. This policy outlines how we collect, use, and protect your information while providing our healthcare services.

Information We Collect

To offer the best possible service, we may collect certain information when you use our website or services. This includes:

• IP Address- The unique address of the device you use to access our services.
• Operating System and Version- Information about the operating system running on your device (e.g., Windows 10).

Web Browser: Details about the browser you’re using to access our site (e.g., Google Chrome or Microsoft Edge).

Internet Service Provider (ISP)-The company providing your internet connection.
Physical Location-Your location when accessing our services, limited to users within Australia.

This data helps us optimize your user experience, ensuring our site functions smoothly across different devices and browsers. We never use this information for any purpose other than improving our services. Our data practices comply with Australian law, and we never sell your personal data to third parties.

Password-Protected Areas

To access certain services on doctor now, users must create an account with a secure password. These password-protected areas are used to store personal health and identification information. Only the user and authorized doctor now staff with the proper clearance can access this sensitive information. We employ advanced security protocols to safeguard your data and provide peace of mind.

When you sign up for doctor now, you’ll be required to sign a Release Form, which explains how your information will be used and stored. Keep in mind that this information may be updated over time, so we encourage you to review the document periodically.

Security of Health Information

As an online provider of health and medical advice, doctor now is committed to protecting the confidentiality and integrity of the health data we collect. We use robust encryption methods to secure data exchanges between your device and our site, particularly during login and other sensitive transactions.

Your login process will include a verification step to initiate encrypted data transfer, ensuring that your health information is protected against unauthorized access.

Cookies

doctor now uses cookies to enhance your experience on our website. A cookie is a small file that is stored on your device and allows us to recognize you when you return to the site, saving your preferences for a more efficient experience. Most modern browsers are set to accept cookies automatically, but you can adjust your settings to refuse them if you prefer. While using cookies is not mandatory, it is recommended for a better user experience.

Email Communication

In some cases, we may require your email address to facilitate communication or account security. For instance, your email is used to verify your account or notify you of important updates, such as release forms or reports. We strive to send timely updates, but we recommend checking your account regularly, as we cannot guarantee that all updates will be communicated via email.

You can opt-out of certain email notifications, although this may not be available for all types of communication. Rest assured, we will never sell or share your email address with third parties.

Password Security

For your protection, we require users to create strong, unique passwords to access certain areas of the site. You are responsible for:

• Keeping your password secure and not sharing it with others.
• Changing your password if you suspect it has been compromised.
• Monitoring your account for unauthorized access and notifying us immediately if you believe your account has been breached.

We advise against using the same password for multiple accounts to minimize security risks.

Contacting Us

If you have any questions or concerns about our privacy and security practices, please don’t hesitate to contact us:

Privacy Officer: Dr. Nay Lin Tun

• Address: :60A Garling Street Willagee W.A 6156
• Email:admin@doctornow.live

Before reaching out, we encourage you to review this policy, as it covers all aspects of data privacy and security.

Changes to the Privacy Policy

doctor now reserves the right to update this policy without prior notice. Any changes will be posted on this page and take effect immediately upon publication. By using our site or services, you agree. to the terms of this privacy policy. Please check back regularly for updates.

Last updated: 16/11/2024.

Facebook Data Deletion Instructions

If you’ve used Facebook to log into doctor now, we do not store your personal data on our servers. However, if you wish to delete your data related to the doctor now app, you can do so by following these steps:

1. Go to **Settings & Privacy** in your Facebook account.
2. Click **Settings**.
3. Under **Apps and Websites**, find and select **doctor now Common Login**.
4. Click **Remove**.

By following these steps, you’ll successfully remove your data from our Facebook login integration.